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LeadVantage Analyze for Partners & OEMs
LeadVantage leverages AI-powered mystery shop data to deliver actionable insights and benchmark your performance.
What Is an AI-Powered Mystery Shop?
LeadVantage submits realistic leads and monitors responses across every channel, engaging only where appropriate to assess performance consistently at scale.
- We monitor: phone calls, voicemails, texts, and emails across the network
- We engage by: text message (SMS)
- We measure: response speed, follow-up consistency, compliance, and key performance indicators
AI-Driven Interactions
Unlike traditional mystery shopping, our AI engages dealer teams via SMS in real time, triggering genuine responses while enabling consistent, scalable performance measurement across the network.
How Do Our Audits and Evaluations Work?
Submit a Lead
Our platform submits a customer lead via online lead form or phone.
Track Responses
We track response time, quality of responses, follow-up cadence, and sentiment.
Score Performance
Receive a scorecard with clear feedback and actionable insights.
Performance Dashboards
Transform raw data into visual insights with dashboards that give you a clear view of your performance at a glance.
Track Key Metrics
Lead response time, follow-up activity, multi-channel engagement, and industry benchmarks.
Identify Bottlenecks
Quickly pinpoint delays or underperformance in lead-handling processes.
Monitor Trends
See how performance evolves over time to measure improvement or identify emerging issues.
Competitive Benchmarking
Discover how your business compares to competitors and industry leaders with detailed, metric-driven benchmarking.
Industry Comparisons
We analyze how your performance aligns with the broader industry or even an adjacent industry, focusing on detailed metrics captured from Evaluations and Audits.
Competitor Comparisons
Our benchmarking provides insights into how your business performs in head-to-head metrics against direct competitors and evaluates indirect competitors to understand alternative solutions offered to your customers.
Store Comparisons
Evaluate how individual stores or locations perform relative to each other by measuring areas such as lead response times and follow-up quality.
Regional Comparisons
Analyze how one region's performance compares to another or to the entire network by identifying trends, operational efficiencies, and marketing return on investment.