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LeadVantage Analyze for Dealerships
AI-powered mystery shops pinpoint response and follow-up gaps so you know exactly what to fix to improve conversion.
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What is an AI-powered Mystery Shop?
Real Leads
Shows how your team really handles leads.
All channels: Phone calls, voicemails, texts, and emails.
Text engagement: We engage by text message where appropriate.
Measured outcomes: Response speed, follow-up consistency, and more.
AI-Driven Interactions
Real-time SMS: AI engages your team live.
Real behavior: Measures genuine staff responses at scale.
How Do Our Audits and Evaluations Work?
We Simulate Customer Interactions and Measure What Matters
Submit Lead
Our platform submits a customer lead via online lead form or phone.
Track Responses
We track response time, quality of responses, follow-up cadence, and sentiment.
Score Performance
Receive a scorecard with clear feedback and actionable insights.
Issue Summary & Dealer Summary
Complete visibility: Performance across your organization, by issue and by location.
Issue Summary
High-priority issues ranked by key metrics.
Smart alerts: Notifications only for issues you care about.
Benchmarking: Compare against group averages and industry benchmarks.
Result: Faster issue resolution and more effective coaching.
Dealer Summary
Performance across every rooftop
Clear comparisons: Group averages, industry benchmarks, and top-performing peers.
Side-by-side metrics: Response time, contact quality, and more.
Flexible ranking: Overall score or individual performance indicators.
What Channels do we Evaluate?
Dealer Website Lead Forms
Forms embedded directly on your website, including VDP and other pages.
Marketplace Lead Forms
Forms hosted on third-party marketplaces like CarGurus, Cars.com, and Autotrader.
Online Appointment Schedulers
Tools that let customers schedule service or consultation appointments directly online.
Website Widgets & Plugins
Chatbots, pop-ups, and interactive tools that collect customer inquiries directly from your website.
Digital Retail Tools
Online purchase, financing, and trade-in applications used during the digital buying process.
Live Phone Calls
Live phone calls that offer a key opportunity to track responsiveness, follow-up, and overall handling.
After-Hours Phone Voicemails
Voicemails left by customers outside of business hours, with tracking for response time and follow-up quality.
Stop guessing. Start seeing.
Book a LeadVantage Analyze walkthrough and discover how to improve your lead close ratio today.