Mystery Shop Audits & Evaluations
Uncover hidden performance gaps in lead handling and turn missed opportunities into measurable improvements with actionable insights.
What is an AI-powered Mystery Shop?
AI-powered mystery shops reveal the reality of your lead handling process. By simulating customer interactions, our AI uncovers missed opportunities, measures responsiveness, and highlights areas where your team excels.
Slow responses
Missed follow-ups
Limited visibility into customer interactions
Simulate real customer interactions
Track responses
Provide actionable insights for improvement
How Do Our Audits and Evaluations Work?
We Simulate Customer Interactions and Measure What Matters
Submit Lead
Our platform submits a customer lead via online lead form or phone.
Simulate Real Interaction
Our AI interacts with your team as a real customer would, following up via text, phone, or email.
Track Responses
We track response time, quality of responses, follow-up cadence, and sentiment.
Score Performance
Receive a scorecard with clear feedback and actionable insights.
Visualize Data
Track progress with our interactive dashboard.
What Makes Us Different?
AI-Driven Interactions
Real-world, customer-like interactions, powered by Artificial Intelligence.
Comprehensive Metrics
Track response time, short-term follow-up, personalization, sentiment, and conversation quality.
Actionable Insights
Uncover performance gaps and gain actionable guidance for improvement.
What Channels do we Evaluate?
Dealer Website Lead Forms
Forms embedded directly on your website, including VDP and other pages.
Marketplace Lead Forms
Forms hosted on third-party marketplaces like CarGurus, Cars.com, and Autotrader.
Online Appointment Schedulers
Tools that let customers schedule service or consultation appointments directly online.
Website Widgets & Plugins
Chatbots, pop-ups, and interactive tools that collect customer inquiries directly from your website.
Digital Retail Tools
Online purchase, financing, and trade-in applications used during the digital buying process.
Live Phone Calls
Live phone calls that offer a key opportunity to track responsiveness, follow-up, and overall handling.
After-Hours Phone Voicemails
Voicemails left by customers outside of business hours, with tracking for response time and follow-up quality.